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Abbotsford, BC · Canada

Open to opportunities

IT Support Technician · Tier 1

I fix & securewhat broke.

I'm Nishant, a Tier 1 support technician in Abbotsford. First voice on the phone, stubborn about root causes, and a 2026 Networking and Security grad.

( help desks · infrastructure · client sites )

Built & shipped

Full queue · 8 tickets

TKT-001

SEV-1RESOLVED

osTicket Help Desk

Build a Tier 1/2 help desk from scratch.

osTicket · XAMPP · MySQLView case

TKT-002

SEV-1MONITORING

Self-Hosted Server

Run a real server from a home lab.

Linux · Apache · DNSView case

TKT-003

SEV-2RESOLVED

Making It Circular

Build a research platform people actually read.

HTML · CSS · JavaScriptView case

TKT-004

SEV-2RESOLVED

MTK Exterior

Armor a Winnipeg contractor's digital presence.

HTML · CSS · JavaScriptView case

TKT-005

SEV-3RESOLVED

AI Content Pipeline

Script in, finished video out, no hands.

Claude API · Gemini · VeoView case

TKT-006

SEV-3RESOLVED

OwnYourFeed

Give YouTube back to its users.

JavaScript · Manifest V3 · YouTube APIView case

TKT-007

SEV-3RESOLVED

Concert For Your Cause

Give a San Diego nonprofit a fundraising stage.

HTML · CSS · JavaScriptView case

TKT-008

SEV-3RESOLVED

GoUFV

Unify a university's chaos into one app.

Figma · UX Research · PrototypingView case

( 2023 – present )

Been there, fixed that

Technical Support Advisor

Teleperformance Canada

Abbotsford, BC · Jun 2026 – Present

First point of contact for clients by phone, chat, and guided remote session, diagnosing Windows, macOS, and iOS issues at a 10–15 minute average handle time. I reason through unfamiliar problems from first principles, researching and testing mid-call to resolve on first contact rather than handing the client off. Every case is worked in CORE, Apple's ticketing platform, and documented so the next technician can pick it up cold. I explain the fix in plain language while I'm making it, so the same problem doesn't come back as a second ticket.

10–15 min handle time

First-contact resolution

CORE ticketing

WindowsmacOSiOSCORERemote SessionClient Communication

( the paper trail )

The academic bit

Sep 2022 – Apr 2026Abbotsford, BC

Bachelor of Computer Information Systems

Dual major: Networking & Security

University of the Fraser Valley

Dean's List, Summer 2024 to Winter 2026

S24F24W25S25F25W26

GPA 3.53 / 4.33CompTIA A+ (exam booked)

Nishant holding his degree in front of the lit-up UFV letters at convocation — four years, one folder

( as used, not as listed )

Tools I reach for

When the phone rings

I take it by phone, chat or remote session, on Windows, macOS or iOS, and I'd rather reason a strange problem out from first principles mid-call than hand the client off. Every case goes into CORE, Apple's ticketing platform, written so the next technician can pick it up cold.

The usual suspects

Sign-ins and licensing in Microsoft 365, accounts and access through Active Directory and Entra ID, print queues, and connectivity I trace with TCP/IP, DNS, DHCP, VPN and Wi-Fi troubleshooting, plus imaging and patching workstations before anyone needs them.

In the home lab

A Linux box in my living room runs Apache behind hand-written firewall rules, SSL/TLS certificates and DNS records I manage myself, alongside a self-hosted osTicket help desk with three SLA tiers I built to understand service delivery from the inside.

With AI in the loop

I write Python and design LLM workflows around the Claude API and Gemini, and run local models on Ollama when the data shouldn't leave the device.

And still building

The web work hasn't stopped: TypeScript and React inside Next.js, styled with Tailwind, plus hand-rolled HTML/CSS, WordPress builds and Chrome extensions. This site is one of them.

Everything, alphabetized

Account ProvisioningActive DirectoryApacheChat SupportChrome ExtensionsClaude APIClient CommunicationCORE (Apple)Customer ServiceDHCPDNSDockerEmail SupportEntra IDFirewall FundamentalsFirst-Contact ResolutionFirst-Principles DiagnosisGeminiGit/GitHubHardware DiagnosticsHTML/CSSImaging & DeploymentIncident DocumentationiOSJavaScriptKnowledge BaseLicensingLinux (Ubuntu)LLM Workflow DesignmacOSMicrosoft 365MongoDBNext.jsNode.jsOllama (local models)osTicketPhone SupportPostgreSQLProcess AutomationPrompt EngineeringPythonReactRemote SessionREST APIsRoot Cause AnalysisRunbook AuthoringServiceNowSLA TrackingSSL/TLSTailwindTCP/IPTriage & EscalationTypeScriptVPNWi-Fi TroubleshootingWindows 10/11Windows ServerWordPress

Certifications · in progress

CompTIA A+ (exam booked)

( the person behind the tickets )

Off the résumé

I'm a Tier 1 support technician in Abbotsford, and my favourite part of the job is the moment a stressed-out person gets their problem back. I'm the first voice they reach, and I'd rather work a strange problem out mid-call than hand it off. I'm stubborn about root causes, which is how repeat tickets dropped 20% at my last service desk. After hours I run my own help desk and server, because the way I learn anything is to build it, break it, and bring it back myself.

Right now

WorkingTechnical Support Advisor @ Teleperformance

StudyingCompTIA A+, exam booked

Runningheynishant.in, from the living room

BasedAbbotsford, BC, able to travel

The gym

The one hour of my day that's just mine. Lifting clears my head better than anything else, and the discipline has a way of leaking into how I work, show up, do the reps, track the progress.

Cooking

I love trying to learn new dishes and actually pulling them off, following a recipe until I understand it, then changing it to make it mine. It's the same loop as building software: try, taste, adjust, repeat.

Hiking

Give me a trail and a view at the end and I'm sorted. The mountains around Vancouver are ridiculous in the best way, and being a couple of hours from the nearest signal bar is its own kind of reset.

Films

I'll happily lose an evening to a film that's still rattling around my head the next morning. I pay attention to how they're cut, good editing is invisible problem-solving, and I find that weirdly inspiring.

My home lab

A weekend project that turned into the best teacher I've had. Nothing makes DNS, SSL, and firewalls click quite like your own site going dark at 2am and knowing it's on you to bring it back.

Photography

My excuse to step away from screens and actually look at things. Mostly golden-hour walks with a camera, chasing the light, and the occasional very good dog.

( asked often, answered honestly )

Fair questions

Short version: a Tier 1 support technician who treats closed and actually fixed as two different things, and a 2026 Networking and Security graduate. The longer version is the rest of this page.

( sony α · golden hour )

Through the lens

Photography is the one hobby of mine that has nothing to do with screens, and that's exactly why I love it. It forces me to slow down and actually look: at the light, at a moment, at a dog clearly having the best day of his life. I shoot mostly at golden hour around Vancouver, chasing the few minutes where the sky does something you can't plan for. Catching that one frame before it's gone feels a lot like the rest of my work: patience, timing, and an obsessive eye for the small stuff.

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